Archive for April 2011
The Secret of Customer Service Jobs
Customer service jobs, like the travel agent jobs offered by dedicated travel and tourism employment agencies, have a lot more to them than it is visible. Anyone who has ever been a customer services representative for any company can tell you that. When you work in travel and tourism, your customer service skills are called to the fore time and again, on a daily basis. If you don’t know the secret to the successful commission of customer service positions, you’ll want to.
The basic rule of customer service is this: to all intents and purposes, the customer is always right. Another way of putting that would be: the customer is only right if what he or she wants falls in line with what we are prepared to give him, or her – but don’t let her or him find out. Customer service jobs, like the travel agent jobs that New Frontiers supplies for its customers and clients, are way more subtle than simple kowtowing to the demands of every person that comes to your desk.
The whole point of customer service is to make every individual, every man and woman who comes to your terminal, feel welcome, feel special, feel that he or she is being attended to by someone who wants to make his or life run as smoothly as possible. And that is certainly true. As a customer service expert, you do genuinely want to make your customers as happy as possible.
The difference, or rather the secret, in customer service jobs, like those travel agent jobs we’ve been talking about, is this. You want to make your customers as happy as possible within the boundaries that have been set by your employer.
There is a great deal of skill involved in doing a customer service job well. Your customer will only feel good if he or she is greeted properly; and if he or she is offered all the rules and conventions of the company you work for as though they were options, personally chosen for them. The key is in the wording, and the way you do things. As a customer service assistant, you smile and you use a polite and even tone – but you do not let your desire to be polite prevent you from enforcing company rules.
Free Cell Phone Store Business Plan
Free Cell Phone Store Business Plan for Loans
Obtaining Business Financing
When obtaining a business loan for a cell phone store business, it is imperative that you have a properly structured business plan that will assist you in showcasing how you intend to operate your Cell Phone Store, how the business will operate, how you intend to market the business, the anticipated financial results of your company, and how you intend to repay your debt obligations. This sample loan business plan will provide you with the framework that you need in order to acquire a business loan for starting or expanding this type of business.
Executive Summary
Introduction
When obtaining a business loan for a cell phone store, it is imperative that your business plan has a clear and concise executive summary that provides an outline of what are seeking to accomplish, how much capital you are seeking to raise, the management biography of the business owner, and an overview of the anticipated profit and loss statements of the business. Here is an example of how the title paragraph should be written:
Cell Phone Store, Inc. (“the Company”) is seeking a business loan of 0,000 in order to launch the operations of a cell phone retailing business that will be based in San Francisco, California. The Company was founded in (Insert Year). The business was founded by Mr. John Doe.
Products and Services
In the next segment of the business loan and business planning document, you should showcase the products and services that you will be providing to the general public. For instance:
Cell Phone Store, Inc. will generate substantial revenues, via its retail location, from the retail sale of cell phones as well as from activation fees, sales of accessories, and other ancillary revenue streams from mobile phone services.
The third section of the business plan will further document the products services offered by the business.
Business Loan Terms
Now it is time to discuss the anticipated terms of the business plan that you are seeking. An example paragraph of how this is stated:
Internet for Customer Service
The time has come for all customer service call centers to shift over from a telephone-only work model to including the Internet. Any call center customer service study will reveal that a major chunk of users actually want to use online tools to communicate with them. Not many of the users are willing to pick up the phone and call the customer service desk. It is more convenient for them to drop an email or contact through online chat. The customer service call center has to be open and vigilant about such forms of communication. In fact, many call centers want to integrate their CRM with the social media networks because these channels offer a lot of support as well. Users talk and share their problems with their social media contacts. Let’s check out these different modes of communicating individually.
Emails come in first. Customer service call centers are often flooded with emails from concerned customers. They write about their issues and complaints. The call center customer service must be ready to handle and respond to these emails. As obvious, the agents at the customer service call centers have to write replies with solutions, instructions and general information. The response that customer service outsourcing units give will also decide whether the customer wants to stay on with the brand. From the perspective of the outsourcing customer service, these emails have two functions. One is responding to the customer’s problems. The other one is taking the opportunity to push for cross and up selling. Of course, this does not come into the picture unless the problem of the customer gets solved.
Online chat is another communication mode at the customer service call centers. Chats are informal modes of communication, but they can be very effective. Users like to communicate through chat because it gives them an opportunity to explain the problem and get written instructions on what to do. The outsourcing customer service desk can put in an option on the brand’s home page for the users to chat online. The call center customer service has to designate agents on these online channels at all times. The number of agents deployed will depend on the peak hours. The point to keep in mind is that the online chat facility must always be manned. If the call center does not have the manpower to deploy during the leaner hours, they must deactivate the facility.