Archive for April 2010
Customer Service Course at Its Simplest
Come to think of it, there is no industry that does not involve customer service; reason why this course was created to help entrepreneurs and employees to understand customer service and its importance.
Customer service is a process whereby a representative of a company provides services or products to a customer in a satisfying manner. Undergoing a course on customer service can drastically change the direction your business is going. It increases customer satisfaction and in the long run yields customer loyalty.
Customer service can occur practically anywhere. The following are just some of the examples:
Personal or face to face
Telephone
Order-taking
Complaint handling
Bills, payments, documents
Online and/or via email
This customer service course aims to give you a quick run-through on how to improve customer service skills. First, one must understand that no amount of course on customer service can teach the following:
Attitude – having the right attitude is something innate, something that makes up the whole personality of the person.
Commitment – as an entrepreneur, you can’t force an employee to be committed to the job. It must come from within.
Happiness – this trait depends on the person and when you are happy, everything else that’s good follows. You have a positive disposition in life.
Let’s discuss a few simple steps on how to improve customer service.
Smile – an act as such gives a feeling of satisfaction to the customers. Most likely, customers will have an impression that the establishment has good customer service.
Know the customer’s name – customers appreciate it when their name is mentioned by a company representative. It somehow gives the feeling of personalized customer service
Be courteous
Ask for feedback – this way, a customer feels that his/her opinions matter.
A basic customer service course usually includes:
Definition of customer service
Forms of customer service
Achieving excellent customer service
How to deal with different types of customers
How to improve listening skills
Responding skills
Developing personal action steps to improve customer handling
Only you Can Prevent Home Business Scamming
‘Work At Home’ and ‘Home Business’ have become the Buzz words of internet marketing. With 200,000-300,000 hits per month according to Yahoo’s keyword search tool “Overture,” there is little doubt that the ‘home based business’ is all the rage on the internet. With worldwide computer usage continuing to grow exponentially, 1.8 billion users projected by 2010 compared to 1.08 billion in 2005, according to Computer Industry Almanac, internet marketing has positioned itself to provide a home business opportunity for everyone. But with so many ‘Work At Home’ and ‘Home Business’ offers, the newbie must use ‘caveat emptor’ (buyer beware) when looking to start their own home based business.
What measures can the future home business entrepreneur take when traversing the abyss of home business opportunity? Let us look at some of the basic things a future ‘work at home’ or ‘home based business’ owner can do to avoid being scammed by the savvy internet marketing crowd.
Several home based businesses have proven themselves to be legitimate over the years and have been proven to return the home business owner/operator a genuine income. These home business opportunities can be looked up and verified on the internet through the BBB Internet Website. But what if your chosen ‘Work At Home’ business is not listed with the BBB?
If the home based business you are investigating requires an investment of over $500.00, then you should check with the State Business Agency of that State which the home business is located, to be sure that the business is registered with the State, as required by law. If the Home Business opportunity is not registered, then you should do your diligent duty and report said home business, as a courtesy to fellow internet marketers. There are plenty of legitimate ways to make money on the internet, why allow a scammer to swim in our pond and dirty up the water?
If the home business opportunity requires only minimal investment, your next step in your internet home business investigation is via the numerous vigilante ‘home business’ watchdog organizations that proliferate the internet. You may notice that ‘Google ads’ for assistance in determining the good ‘Work At Home’ and ‘Home Business Opportunities’ from the bad, seem to swarm around any area that discusses a home based business, like gnats hovering over ripe bananas. Remember this…Anyone paying for you to click through to their site to help you decide, has their own agenda. Unless of course, it is a Public Service site, an excellent place to ascertain the legitimacy of a Work At Home/Home Business.
Seven Mistakes to Avoid When Making a Big Career Change
Are you considering a big change in your career? Do you feel let down, bored, burned out? Maybe you think there is something bigger and more meaningful that you are meant to do. Perhaps your company downsized you into this predicament. Regardless of the reason, there are some common mistakes to avoid while you evaluate and select new career options. Avoid these pitfalls and you can stay motivated, keep your balance and move forward successfully.
Mistake #1 – Making Decisions in Haste
Tempted to just quit and wing it? Everyone is now and then, but unless you just can’t stand your current situation another day, resist! Instead, write down everything you hate about your current situation, then one by one, look at the most intolerable issues and see how you can turn each around to make it more tolerable for the present moment.
It is easy to get so excited about the future that you decide to forge ahead without a plan and hope everything naturally falls your way after that. It will require more energy to sustain your new career and make it work well for you than it will to identify and start it. It is better to come from a place of higher energy and stability than to start out already burned out or worried about how you will pay the bills. Consider seeking the help of a qualified career coach, life coach or career counselor to help you identify your next career path. An objective, trained third party can help you strategize and phase it in for the best results and the least amount of heartache.
Mistake #2 – Ignoring the Finances
“I can’t stand this any longer! I would rather eat dog food than put up with this another day!” Whether you are pursuing a new career voluntarily or involuntarily, you must pay the bills. Do pursue your dream. Do look for the career that brings out the best in you. If you have plenty of savings, good for you! Resist the temptation to go through it and be left without. If you have a dream, by all means hang on to it! But if it won’t realistically get off the ground for three years, find another way to earn a living in the meantime. The need for income is a reality you cannot ignore.
Mistake #3 – Filling Your Head with Negative Stuff
How To Come Up With Good Business Ideas
Almost all business all over the world started with good business ideas either coming from the entrepreneur himself, his creative team or even some of his friends or family members. Good business ideas are just around the corner but it takes a business-minded person to recognize them as good business ideas.
Good business ideas have given birth to most successful businesses. However the people behind the business surely did not stop with just having the business ideas but they proceeded from there. There is a lot of hard work that stems from good business ideas including planning, development of the business as well as marketing campaign.
Some people come up with good business ideas with nary an inspiration. It seems like they stumbled on their business ideas as a matter of luck with no hard work at all. However, most people have read every book and magazine available, visited lots of business interests and brainstormed with as many people as possible just to come up with good business ideas.
A person who is very creative and who has a lot of stored knowledge can produce the most if not the best business ideas. Some people regularly attend trade shows and business gatherings and seminars not only to come up with good business ideas but to develop the ideas they already have.
Attending trade events and exhibits can be very good for a person who is looking for business ideas. The already existing businesses that are on display can give him an idea of what kind of business to go into given his already existing resources as well as his financial capability. He can also come up with innovations or improvement of already-existing businesses.
Most entrepreneurs who have discovered good business ideas usually think out of the box. This means they do not limit themselves to what is already there and what is already being seen by the naked eye. They think creative and sometimes they even think silly.
Some entrepreneurs consider the special events which people make as an excuse to spend like Christmas, Valentines, birthdays, Easter, Halloween and the likes. Some people proceed from there are find their business niche in relation to these occasions.